COM: Facebook | Twitter DALLAS (CBS 11 NEWS) – A Consumer Justice warning just before Valentine’s Day about the “F” rated dating services in North Texas racking up the most number of complaints, according to the Better Business Bureau.“We know people may be looking for a date on Valentine’s Day and trying to decide which business to choose to find that special someone,” said Phylissa Landix of the Dallas BBB.Landix said they went through thousands of complaints and compiled a list of the top offenders.
The Better Business Bureau reports that the company lost its accreditation in July.
Many of the complaints have to do with billing issues and people not being able to cancel their subscriptions.
Corey Hill joined the dating site last year, signed up for a six month subscription and met his girlfriend through the service.
Hill said he didn’t need the service and didn’t plan on renewing his subscription but the company signed him up anyway through auto-renewal.
Consumers allege they are not allowed to leave the office without speaking with multiple representatives who pressure and intimidate them in order to get them to buy into the matchmaking program.” 4.
BBB Business Review for True Beginnings “F” Rating 12 complaints 7 unanswered complaints BBB Review has additional info on customer experience: “Complaints are regarding difficulty canceling the service.
Specifically, consumers state that the company requires that cancelation be requested by phone.
However, after following the company policy to cancel by phone, the company continues to bill consumers for services not wanted.” 5.
Hill said his biggest complaint was that he received no email or text reminder that the company would be charging his account.