Despite much back-and-forth communication, Genova Diagnostics refuses to bill my insurance plan until I submit payment of 9 - because that is their policy according to their "Pay Assurance" plan.I never signed any paperwork with Genova Diagnostics agreeing to participate in this "Pay Assurance" plan.
I find their heavy-handed collection practice dispicably greedy.
Would it really have hindered them to bill my insurance prior to lining their pockets even further?
Blue Cross Blue Shield of Massachusetts and Brigham and Women's Hospital (Boston) are reputable organizations.
I wonder why they changed their name from Great Smokies Diagnostic Lab. Did you not state that you chose not to have the testing by Genova labs done? If so, then you certainly are responsible for paying for them.
Could it possibly have been because of a bad reputation? If you didn't have testing done, then I agree; you should not have been billed, so which happened?
it would seem that if they have your name at all, it would be because you had the testing done.
I'd hate for someone to shy away from this lab if your real complaint is about your financial state, and not the lab itself.
I have used Genova, both recently (for myself and two children) and used them twice when they were Great Smokie Labs.
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